Having lived in the USA for the past four years, I never thought that there would be a store which does not take responsibility the product they sell. Yesterday, I was surprised to find one!

Less than two months ago I bought Under Armour running pants for my husband and, after one wear, it pilled.

We went to Macy’s and wanted to return the pants. We showed them the receipt and explained the situation. The first manager told us that, because the clothes were worn, they could not  be returned, and all returned products must be saleable. I assumed the person to whom I was talking was new at her job and did not know how to handle returns.

I wanted to talk with another manager and that lady, called Angie, said the same thing. They even suggested that we were lying to them, and had worn and washed the pants multiple times.

I asked to speak to another manager. The last manager (her name was Astride) also very rudely told us that they would not accept any product if it did not have a tag on it and if it was not resalable.

I was shocked, that the store, where I bought an item, was not prepared to return or replace an obviously defective product. I was not asking them to resell the product, I wanted to return it to Under Armour, investigate the situation and call me back. However, they said it is my responsibility to talk to the manufacturer on this matter.

Feeling that I was not getting anywhere, I did not want to waste another minute of my Friday night arguing and left the store with an empty and unhappy feeling.

It is true that, when you look at the back of their receipts it says ‘ Macy’s merchandise may be returned for up to 180 days, with certain exceptions. All returned merchandise must be in saleable condition. But this apparently absolves Macy’s of all responsibility, when they sell a product with questionable quality.

I will send an e-mail to Macy’s customer services again, but I do not think I will ever buy another item from there.

I am just warning, please think twice when you shop at Macy’s you will be on your own when the product they sell is not fit for purpose, and definitely do not remove the tag until you are sure you are happy with the product…