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Couple Goals: Sip&Paint

Finally, my husband and I tried sip and paint. At the beginning, we both were very skeptical because we didn’t have any painting experience previously. Also, we weren’t feeling comfortable doing activities with strangers. However, we did not let our anxiety change our decision and booked an online class for a cold Sunday afternoon. Based on the available classes, we did our best to pick something simple and meaningful to paint.

We arrived early to understand the process. It was a big studio, and there were so many other ongoing classes. In one of the classes, they were celebrating a birthday, and in another one, a big group was having a get-together. We were pleased to see that all of their paintings were quite nice, and everyone was having fun. After the studio tour, we took our places at our workstations and waited for others to arrive.

We were still very excited and felt that it was a good decision from what we saw so far. Our workstations were ready with the painting materials. Also, we brought our drink, fruit, and some pretzel with us. I wasn’t sure if anybody would eat, but I wanted to be prepared if they did. So, we were ready to paint two cardinals.
They provided two completed samples for us to review while we were painting. Also, the instructor painted her own painting while explaining the process. She also prepared bird templates during the classes. I think she should have done it earlier. Instead of cutting the templates when we were there, she should have spent time with us and checked on our progress. Maybe other teachers do better preparation; since it was our first experience, we did not know. Next time, I will definitely ask this question before I book my class.

 

 

 

 

 

 

 

 

 

 

Overall, it was a great experience. Of course, we did not become artists after this experience, but we both completed our paintings successfully. Besides, we had a lot of fun. We compared our paintings and helped each other. In the end, we were happy with the results. After this experience, we understood better the value of doing out of ordinary activities together. Although we enjoy cooking, walking, running, or traveling together, trying something new was fascinating.

If you never tried sip and paint, I highly recommend it to anyone who wants to spend some quality time with their loved ones. You can learn new things about each other and be surprised by the hidden talent they or you may have.

Used Books New Thoughts!

Have you ever bought a secondhand book? If not, I highly recommend you try it. Nowadays, it is very easy to find used books at very affordable prices. When I was at school, some of our books were very expensive. So, we used to go to the big bookstores to sell our previous year’s books and try to find the upcoming years used books. It would take us days to find what we needed because we would never know what was available at which bookstores. Regardless of whether it is new or used, I like reading a physical book. I like the feeling of holding a physical book, underlining the sentences, and taking notes in them. I think it is a culture that we should pass to our kids.


I still buy used books, definitely not in the same way I used to do. It is amazing how our lives changed and became more convenient with technology. Life is easier than it used to be. We can buy anything more affordably and effortlessly regardless of what we buy, new or used, books, clothes, or furniture. For example, when we want to buy a used book, we can check through the internet and purchase it in less than ten minutes. In addition to that, we can select the condition of books, review sellers’ ratings, and compare the prices.

Last week, I purchased two more used books. When I received them, I was hoping that they were in good condition. I started to read one of them immediately because it was recommended for one of the courses I was taking. As I read, I discovered some notes from the previous reader, and also, she underlined some sentences. I felt happy to discover what she found interesting about the book, and I looked forward to reading her notes. It made me happy to see there are people out there similar to me who want to get better and improve their lives. For instance, the book I purchased was about raising a child with optimism and resilience.

 

It is not all about saving money. I feel like I’m sharing my thoughts with a friend when I see the notes. Also, if I don’t like a book that I purchased, I don’t feel very bad when I don’t read it. Knowing that I did not spend too much money helps me not to feel guilty about it. I know there are other affordable options to read a book, such as a library, an e-book, or even audible books. But, if you are like me when you get used to reading a physical book, you may prefer to own it.

Next time, when you need a new book, please consider purchasing a secondhand book. Not only will you save money, but also it may open the door to see the previous reader’s perspectives. I think reading a physical book will never get old regardless of its condition. Hopefully, you will pass this beautiful habit to the new generations.

To Marriott: Dishonesty can kill your brand!

To Marriott: Dishonesty can kill your brand!

When there are so many negative things going on in our lives, I wish I could write something positive. However, we are in an era where money has more value, so I want to create awareness about the loyalty programs that companies are marketing very successfully. Unfortunately, these loyalty programs may not be as beneficial as we are promised because I recently experienced Marriott’s member benefits fiasco after three years.

One of the biggest mistakes most of the companies are making is being dishonest with their customers. However, they aren’t aware that a single customer counts and their dishonesty can kill their brand. As a customer, when we discover their deceit, we lose trust and confidence in their brand and look for other options.

Last week, I felt cheated when I found out that I could book Marriott hotels cheaper when I book through other travel websites. Not only was I very disappointed with their fake exclusive member price promises, but also with myself too because I always brag about my smart decision-making skills. I was a loyal customer over the past 3 years. Somehow blindly, I believed that they provided a competitive price and booked all my hotels through their websites. Last year, I was a Titanium Elite member. You need to have 75 or more qualifying nights to become eligible for it. This year, I’m a Platinum Elite member. You need to have 50 qualifying nights to become eligible for it, which is quite an investment to spend on one brand. Also, I was using their credit card until last week.

   

I was thinking that I was saving money with their member benefits. I value my money because I work very hard for it, and I always do my best to spend it smartly. However, it seems like I made a big mistake over the past several years by assuming that Marriott provided better member rates than any other travel web sites. By using the Marriott loyalty program, my goal was getting their promised exclusive member rate for the hotel stays and other benefits such as complimentary breakfasts almost at all the hotels, an opportunity to have a late checkout, and receive Marriott points. Sadly, it never occurred to me that the same hotel room could be cheaper at other travel websites.

We had a weekend trip, and instead of booking our hotels through the Marriott website, we booked it through Chase Travels, which uses Expedia. I compared the prices with the Marriott website and found out that it was cheaper on Chase Travels. It was annoying to see the price difference, but it got worse when we arrived at the hotel. It was one of the Fairfield hotels, and I mentioned to the receptionist that I was a Platinum member. He said, “It does not matter because you booked your hotel room through a third party.” So, we weren’t provided welcome points, late check out options, and a warm welcome for being loyal valued customer. I thought that the receptionist was inexperienced and decided to send an e-mail to Marriott later.

The next day, I debated between Hampton Inn and Marriott. I told my husband that I wanted to try again with another Marriott Brand. This time, I decided to record the prices, so I can have an evidence to make my argument with them. I booked a Courtyard Marriott Hotel through Chase Travel, and it was $25.00 less than the Marriott member rate. When we arrived at the hotel, I mentioned that we are a platinum member. We were told that since we booked our hotel room through a third party, it didn’t matter what our membership status was—no warm welcome for being a valued loyal customer, no breakfast, or any other promised benefits..

Also, when I received our invoices, I wanted to enter the missing nights in the Marriott system. The first question addressed whether or not we booked our hotel room through a third-party website. So, regardless of what you pay, more or less, the system doesn’t even allow you to submit the night request if you booked the room through a third-party.

I felt cheated, because over the past 3 years I was paying stupidly more money to be able to get qualifying nights thinking that I was saving money. Not only was I wasting my money, but also, I was recommending to all my friends and bragging about the Marriott benefits. Unintentionally I was helping them to waste their money too.

So, I’m asking the Marriot management:  is this your way to make money from the innocent people, who believed in your brand and became loyal members to get your exclusive member rates? Obviously, if the third-party travel agencies provide better prices than your member prices, why in the world should we pay more through your website?  If it is your member benefit rule to book rooms through your website, why doesn’t Marriott offer a price match? Also, Marriott is still making money from our stay, so why are we getting punished for it?

My husband and I decided not to be part of Marriott anymore. I will never recommend them to anyone, and I will share my experience with all my friends and families. All I can say is, their dishonesty will kill their brand, and I won’t waste my money with their hotels, credit cards or anything related to Marriott.

 

The Little Things

Life is all about the little things that we think don’t matter or have no impact on our lives, the little things that make us grow apart from our partners, families, and friends. I’m not sure how many of us are aware that these little things that we don’t pay attention to make a ripple effect on other aspects of our lives.

Years ago, I read a news article about a couple who divorced, and their reason was they kept arguing about how to squeeze the toothpaste. To be honest, at that time, I didn’t believe it because it wasn’t a big enough reason to get a divorce. Looking back now, I understand it better. Most likely, this was one of the little problems which created a ripple effect on their marriage. Their actual problem was a lack of respect for each other.

There should be an easy way to create awareness about what matters to us and to the people we love so that these small things don’t take over our lives and change it forever. Here are several steps I think may help us to use these little things to our benefit.

First, we should know ourselves and communicate about the things we can tolerate or not. For example, when I get upset even for little things, I prefer to talk over it right away. However, my husband prefers to wait to talk about it.

Second, we should talk about the problems we face regardless of how small they seem. If we avoid talking, even these small things add up and create big conflicts. The problem with communication is, most of the time, we don’t openly communicate with each other. For example, one of our good friends never tells us clearly what bothers him when we travel together or get together. We always find ourselves playing a guessing game while trying to understand what he meant each time. I guess, according to him, he is being nice and doesn’t want to hurt anyone’s feelings, but for us, it is very frustrating trying to guess what he is trying to say. When we wanted to ask questions, he became arrogant, so sometimes, we even avoid him to save ourselves from his arrogance.

Third, we should not take anything personally. Everyone has a different understanding of the situations based on their upbringings and experiences. So, when we interact with each other, we may interpret things differently and may get defensive. So, to prevent this situation at work and in our personal lives, we need to understand our differences and not overreact when we have different understandings of the same situations. Anais Nin explains it simply, “We don’t see things as they are, we see them as we are”.

If we use small things to strengthen our relationship with our loved ones, that is good. However, most of the time, it is the opposite because some of these small things like the way we talk, or our attitude became part of our lives. So, we may not even be aware of our behaviors and how we come across. Our goal should contribute to our happiness by creating awareness of our reactions. Life is all about small things, and we can have a positive ripple effect on our experiences and strengthen our relationships.

Miswanting: why we don’t know what we really want

I have four sisters. We have been raised by the same mom and dad until we left the home for our university education. However, we have totally different personalities. Surprisingly, when I met my husband, I was amazed that we had quite similar outlook on life, life style, and attitude towards life. Even though we were from different countries, and we had very different family lives, we got along very well. We also had to make several adjustments to make our life better together.

Last year, we took a two-week vacation to Asia. It took us almost a day to arrive to Singapore from Michigan. I lived in China before, and it was my dream to go back to see other Asian countries with my husband. Our trip started well, but when we traveled to Bali and Thailand, we felt tired of the locals’ attitude towards tourists.  They were chasing us to sell things. There were so many motorcycles, and it was overly crowded by locals and young tourists. Needless to say, we couldn’t enjoy nature as much as we planned because of the traffic, motorcycles, and crowded people. Also, unfortunately, all the prices were set for the tourists, so we were disappointed to pay unfair prices for taxis, food and hotels. After our vacation, my husband told me that he couldn’t consider our trip as a vacation because he was more tired than before our trip. According to him, vacation means relaxing by the pool, reading and doing fun activities.

I knew we had different expectations from our vacations, but I never understood people who check in a hotel and spend the entire week there. However, I promised my husband that I would plan his type of vacation for the Thanksgiving break. So, we booked a hotel in Orlando, which had pools, tennis courts, walking paths, restaurants and a gym. Also, we did not rent a car to prevent us leaving the hotel. I had no idea how it would turn out. I was planning to relax and hoping that my husband would be happy with this vacation.

Little did I know how much we would enjoy our vacation. The hotel was located by the beautiful lake. We rented mountain bikes every morning for 1 hour. We enjoyed the pools even though it was cooler than I preferred. They had small hot tubs, so that helped us to feel better. We walked around, and we just enjoyed nature. Before this vacation, I could consider this type of vacation as boring; however, it was beautiful and pleasant.  Before I took this vacation, I always wanted to go to new places and try to discover something new. It was a misconception that I was thinking what vacation should be. Before we took this vacation, I was thinking that I was doing a favor for my husband, but it taught me something new. I learned that I can enjoy quiet, calm, relaxing vacations, and I do not have to go across the world to consider it as a vacation.

Trying new things is always good, especially learning from each other without any judgement. Most would agree that we learn something new each day from each other, specifically from our partners. To make our life happier, we should have a positive approach to each other’s expectations. We never know; maybe, our way of doing things can be just a habit.  When we try new things, we can have better experiences and see things differently. As James Russell Lowell states beautifully, “A wise man travels to discover himself.”

‘Dangal’ Review: Reminded me of My Childhood

It was Friday, and somehow, we got lucky and found a good movie to watch. Even though there are so many options to watch, not many movies are worth watching. God knows how many times I stopped watching movies because I got bored, or how many times I asked my husband how many minutes are left. It was an Indian movie, which was called “Dangal.” It was worth watching because it was a real-life that we could find something from our childhood, family life, social life, and culture. During the movie, I wanted to stop it many times to tell my husband similar stories that I experienced as a Turkish girl.

What is more, I loved watching their family life, which was quite similar to mine. The dad’s goal was to have a son, and he ended up having four daughters. What a shame, but it used to be a bad thing for a man not to have a son. He used to be wrestler, and he had to give up on his dream for financial reasons. But if he had a son, his son could have achieved what he could not.

Later on, he found out that his two daughters could also fight as good as boys. So, he trained them to become wrestlers. In India, it is similar to Turkey; girls need to look pretty, learn housework, get a good education, and find a good husband. So, becoming a wrestler for a lady was a curse and socially unaccepted. These two poor girls didn’t want to become wrestlers, but they had to because they had the greatest respect for their father. They could not say no, even though they hated cutting their hair short, waking up early for the training every day, and feeling humiliated at school and in the neighborhood.

Similar to my childhood, we used to do what our parents asked us to do without questioning them. Sometimes, we wanted to question them, but we never wanted to disappoint them. It was the lifestyle we had twenty years ago.

We had a family bound and huge respect for our parents. My dad didn’t have to talk, with his one look we would know what he meant and acted the way he wanted.
Needless to say, we rarely talked back to our parents. I must admit that not every decision they made was perfect for us, or sometimes their strict rules shook our self-esteem. Especially as a teenager, we would see what other kids had, the lifestyle they were allowed to live, and the opportunities they were provided. There were days we felt humiliated, there were days we lost our confidence, but who we became today are the results of the tough childhood, and the discipline our parents provided for us.

I have three sisters, and they all have kids. However, their children’s attitudes aren’t even close to what I had imagined. When I see my nieces and nephews, I feel very disappointed by the way they talk to their parents, and how they spend their time. I try to remind my sisters and even their children that we used to share our books, and we used to wear the same shoes all year along. I would worry about telling my dad when I needed a new pair of shoes. I wouldn’t want to be another burden on his shoulder.
Sadly, when I heard last year my elder sister spent a whole day to find a school bag for her daughter because her daughter didn’t like any of the options she saw, my heart ached. I felt more disappointed in them and shocked at how things changed.

This is totally different than the way I was, and my sisters were raised. At a very young age, we knew what our parents could afford and what they couldn’t afford. I still remember how hard they worked to send us to the University. Some things could have been better because not only did they put so much pressure on us, but also, they put so much pressure on themselves. We always appreciated what we had, and we always understood their challenges.

So, this beautiful movie made me appreciate the childhood I had. When I watched the movie, I felt the struggle these two little girls had, and also I observed the deep love and respect they had for their dad. It was very inspiring. I want to raise my kids the way I was raised. I want my kids to feel deep respect for us and their opportunities. I also want them to appreciate what they have. I want them to understand they aren’t entitled to have anything. If they want something, they have to work hard for it. This is my ultimate goal.

Overall, this beautiful movie took me back to my childhood. I hope we can find more realistic and meaningful movies like Dangal. To me, it was a well-spent 2 hours, 49 minutes. It may feel quite long. However, the story was lovely, and I could watch it longer. Later on, I found out that It was based on a real-life story.

It is one of the best movies that I‘ve watched this year. I rate it as 10 out of 10, and my husband rate it as 8.

‘Becoming’ Review: Your Story is Your Power


“We can’t afford to wait for the world to be equal to start feeling seen.”
Michelle Obama

 

I’ve just watched the Netflix Documentary, “Becoming,” which was about Michelle Obama. It was inspiring, especially for young people because she focuses on them, and empowers them with her speeches and her book. She shares her struggles openly from her childhood to becoming a First Lady of the United States. So, everyone could share some common ground with her and her stories.

I enjoyed watching it, but I can’t consider it a documentary. It was more about her book tours in the United States, and during the tours, she participated in conversations moderated by celebrities, including Oprah, Reese Witherspoon, and Stephen Colbert. Mainly we watched the conversations and some of the personal stories that she had during these tours.

What I liked about it was her strong personality. For example, she shared that when she was in high school, her school career advisor told her that she wasn’t Princeton University material. So, she should have been more realistic. This conversation didn’t make her give up on her dreams, and luckily, she didn’t doubt herself and her capabilities. In the end, not only did she graduate from Princeton University, but also, she completed her law education at Harvard University.

Unfortunately, not many people are as strong as her, but her story can guide young people to dream big and to achieve their dreams. Sometimes, we just need someone to believe in us, that we can do things bigger than us. If there is no one around us, or even worst, if we have people around us who make us feel less than we are, we may stop dreaming. We may lose our self-esteem. Not many but some lucky ones, like Michelle Obama, can do what they put in their mind, no matter what others say.

Overall, her advice was, whoever we are, we should be confident with ourselves and our stories. Everyone has struggles during their childhood, at school, with their marriage. So, if we want to create the life we want, we should not blame our circumstances or the people around us. We should take full responsibility to make ourselves happy and be the best we can be.

Maybe her book has more inspiring stories in it, but the documentary did not have a lot to offer. However, I still recommend it. My husband and I rate it 7 out of 10.

Yoga and Meditation without the Baggage

It was a cold Friday evening.  After a two-week break, we decided to go to the gym for Friday yoga and meditation. I didn’t intend to have a two-week break, but I was so upset with the yoga instructor. Last time, when I was there, she asked me to move and create space for the people who were late. Not only were we in the middle of the practice, but also there was not enough space to move. I moved unwillingly as much as I could, but I was very annoyed.  I lost my concentration and motivation. Late students were not the only reason that upset me. Small things added up.

There weren’t any ground rules, even though the gym was one of the best ones around the town. For example, I never understood why people came late to the class, and how the instructor could ask us to create a space for them. Most of the time classes were already packed, so we did not have enough personal space already.

Second, during the practice, most the men took their shirts off. Not only did it bother me, but also my husband hated it.

Third, I felt like sometimes people came to yoga to socialize. They were chatting nonstop with each other; this was one of the reasons we never started on time. For us, Friday yoga and meditation were a quiet time that we needed after a long busy week. It was a preparation for a nice weekend.

Since we had tried some other places, we knew that this was the only convenient place, so two weeks later we were back. We arrived early to be able to pick a space next to a wall. Our plan was not to have any distractions because if we were close to the wall, no one could ask us to move anywhere, right? As always, people were chatting when it was time to start, but I was in a good mood, and I didn’t care much. I set my smart watch up with yoga option, and closed my eyes. It had been five minutes or less; I realized someone was tapping on my shoulder. The same instructor was asking me to move closer to the wall. I asked her where she wanted me to move; I was already very closed to the wall. However, she got so angry, and scolded me by saying that it was not a private class with a hand gesture. I did not move, and she walked away while murmuring something I could not understand. I was well aware that was not a private course. However, it was not free either. We were paying $140 per month. Unfortunately, she was the one who was not aware that the classes had limited space; we also needed personal space.

My husband and I looked at each other and decided to stay for the class. However, it was not over yet. Our mindful yoga teacher’s agenda was about the people who occupied two people’s space and who did not want to be part of the community. Her anger and frustration were in the air. When we were leaving, she avoided us, and it was the last time we were at that gym.

The sad part about this situation was when we had meditation the instructor would have talked about being respectful and mindful. However, when it came to real life, she was not respecting our time and practice. She let people in half of the practice and interrupted the flow. Also, when we showed resentment, she didn’t listen to us, and didn’t try to understand our concerns. She acted like a drama queen. It was not a perfect Friday evening for me.

We quit the gym, and made sure that their management was aware of the poor classes they were providing. I was sad because I had a mindset that If I wanted to do Yoga I should be at the class. It took me a while to find out that I wasn’t creative enough.

We stopped our yoga practice. After a while, my husband started to complain about his back-pain. So, we decided to do yoga at home. We tried several YouTube yoga videos, but some of the people were all about yoga apparel sponsoring, some of them did not have enough clothes on them, some of them talked too much, some of them showed their cat and dog, etc. Basically, YouTube did not work for us.

During the corona virus lock-down, we decided to create our own yoga moves. We realized that it was even better than going to classes, and watching random people online, who didn’t seem to have qualifications. We started to do daily yoga.

I also downloaded some apps that teach yoga, which can be adjusted based on our needs. We could choose our own practice by selecting type, level, boost and length.

So, why did not I think about this before?  I guess sometimes we are not aware of the solutions, which are right in front of us, because this simple app was what we needed. Why it took us so long to think about  apps, I do not know. I experienced thinking outside of the box.  We were just stuck on one solution; we assumed that the only way to practice yoga was taking physical yoga classes. However, as everything else, taking virtual classes are even better than physical classes. I wish I had known this before.

Here are the two apps that I’m happily using, and highly recommending to anyone:

Calm is a meditation app for improved well- being. It has so many meditation topics that you can select. They offer a 7-day free trial.

Down Dog is a yoga app. It also offers HIT, Barre, Prenatal yoga. They also offer free trial. If you are student or teacher, it is completely free until July 1st.

The yearly cost for both of these apps together is cheaper than monthly cost of the gym. I will add a short video from one of our yoga practices. If we can do it, you can do it too.  So, next time please don’t let small things bother you, and try to think outside of the box. The little things in life matter too, so take some action before they lead to big things.

Are You Driven by Money or Loyalty?

We were having a cup of tea and chatting about our lives when one of our friends mentioned that he kept looking for a new job and trying to get a better salary. I couldn’t help myself and questioned him about his current job status and its benefits. I expected him to be more appreciative for what he had. He came back with a sentence which I’d never heard before. He said,’ I work for money; if you want loyalty, hire a dog.’  

I was quite surprised to hear his feelings about his job. He is several years younger than I so, was that the reason he thought that way? Our conversation left me with an uncomfortable feeling. I told him that I didn’t agree with his comment, but I didn’t argue with him. Later on, I discussed with my husband to understand if there was any truth in his words. Was he right? Luckily, my husband had a similar point of view as mine.

 I know it is easy to judge younger generations. However, our friend didn’t say he didn’t feel appreciated, respected, or trusted; he just said he wanted to earn more money. Weren’t we working for money?  A while later, I asked the same question to myself. I must admit I work for money, but money alone isn’t enough to work for a company. 

When I think about my workplace, I like the feeling of being part of my team and company. First of all, I feel grateful that I have a job that I like, and I’m thankful that my employers trusted my capabilities and hired me. Second, I believe that there are so many other reasons that should make us want to work for a company. Here are a few things to consider: Do we keep learning and growing? Do we feel valued and respected? Do we feel that our work matters and contributes to our company’s success? I’m not saying money isn’t important; it is. However, it is not the most critical item in our job satisfaction, and it isn’t the reason that we stay in our jobs. Things may change, and we may change our job, but it shouldn’t be  just for a better salary.

So, what is the problem with the way our friend’s thinking, and what bothered me the most? He focused solely on money. And also, I feel like the new generation, and younger people give so much credit to their capabilities and talents. Before we ask for more money or a promotion, we all need to question what we have done so far, what we offer to our companies that no one else has. Do we always do our best to do our job better? Do we seek feedback to improve our work and ourselves? Do we feel that our work makes a difference and contribution to our company’s success? Before demanding loyalty, trust, respect, training, new opportunities, we need to offer the same traits to our employer. If not, why do we think that it is fair to ask for more money?

As Clayton M. Christensen notes, ‘Frederick Herzberg asserts that the powerful motivator in our lives isn’t money; it’s the opportunity to learn, grow in responsibilities, contribute to others, and be recognized for achievements.’ If we don’t have a purpose, we may always look for something new and feel empty.’

Again, there is nothing wrong with looking for a new job. But before that, we need to trust the company we work for and do our best where we are. We can show our contribution to our great personality and hard work. If we don’t feel we receive enough respect and support emotionally and financially, of course, we should look for a job.

Overall, if we spend most of our day at work, we should have a meaningful purpose for our life and spend our time, talent, and energy on it. Money and success will follow whatever we do, as long as we show a higher level of engagement, motivation, performance, and loyalty. Not only will we exceed our goals but also, we will make more money.

Then Unseen Story of Pleasing Your Customer

 The automotive industry is a high-paced demanding environment, and all we want is to launch a successful project and start shipping our final products to our customers. However, shipping products is the last phase; before that we have several years of hard work to come to that phase, such as: creating a design which meets our customer’s needs, validating the product which ensures our product is capable, and getting approval, which means we are committed to deliver the final product with an agreed volume and quality.

What is more, we need to keep meeting our customer’s demand until the end of the product lifetime. However, it is not easy. For example, here is an article from the Wall Street Journal, which explains what I wanted to say in a sentence. Unfortunately, if we are having trouble meeting our customer deliverables, no matter what was agreed on at the beginning of the program, we may end up losing the business.

If you are working for an Automotive supplier, you may feel sorry for this supplier because it takes a very long time and hard work to be able to start shipping the final product to the customers. These are the points that I will share with you: What are our deliverables, and how we get approval.

Project deliverables are what our customers are expected to receive at the end of each project phase, and also at the end of a project. It can be a feasibility agreement, timing, prototype parts, software, data, and the final product.   

The question is: how will we define and ensure that we deliver the project outputs on time? As a program manager, it is our responsibility to learn our customer’s expectations and the timeline for each deliverable. So, from the beginning of the program, we can define each deliverable, make a plan, and agree on the project deliverables deadlines with our customers. Our goal is to launch a successful project, which means our deliverables should be on time, of excellent quality, and within budget.  

One of the mistakes we all make is focusing on the final deliverables. However, all of the project deliverables are equally important for a successful project. For example, in the automotive industry, the projects always have similar paths regardless of the customer. Also, each project deliverables link to each other, so if we have a delay on any of our deliverables, this may impact our final deliverables.  

I used to work for a small automotive supplier. We had four critical deliverables that linked to each other. First, we had to design our parts and get approval from our customers. It was one of the first essential deliverables. 

Then, we had aluminum molding, machining, and assembly processes. All of these divisions had their unique documentation, and quality reports that needed to be shared with the customers. Besides the manufacturing process, we also had capacity commitments, packaging, supplier PSWs (Part Submission Warrants) that we shared with our customers. If any of these deliverables were missing, we couldn’t receive the final product approval, and PSW sign off. It was one of my favorite documents to prepare because it was the last document that was needed to conclude the project.

For automotive program managers, a signed PSW means that our customer is happy with the requirements of the delivery date, quality, process capability, and production capacity rate. It is the final document and deliverable for a project. Even though our final deliverable is the most important one, each phase and small deliverables contribute to it and lead us to the final outcome. Lao Tzu explains it very well, ‘The journey of a thousand miles begins with one step.’ 

Once we obtain a PSW approval, we can start shipping serial production parts to our customers as we committed. Otherwise, as it is mentioned in the article above, consequences may not be resolvable.